This help page is for CXone Studio. This information is also available for Desktop Studio.

A speech bubble with horizontal lines inside.

Holds an explanatory or critical comment to assist a person who is viewing the script. The Note action: 

  • Is not required.
  • Does not have to be connected to any other actions.
  • Can be located anywhere in the design canvas.

The recommended best practice is to use notes because the more clearly a script is documented, the easier it is for other developers and support personnel to use. You can also use Annotation to add information for users.

Supported Script Types

A square with a line branching from it that goes to three other squares.


Email Chat Phone Voicemail Work Item SMS Digital

Input Properties

These properties define data that the action uses when executing.



Add Caption

Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon.


The text of the note or message you want to leave for other developers or scripters.

Result Branch Conditions


Script Example

The Note action doesn't need to be connected to the other actions in the script.