Sqlnext

This help page is for Desktop Studio. This information is also available for CXone Studio.

Fetches the next record in a multi-row query initiated with Sqlcursor action.

Dependencies

  • Sqlnext does nothing if a query has not been opened with the Sqlcursoraction.
  • A Loop action is typically used to repetitively call the Sqlnext. As long as more data exists to fetch, the Default branch condition of the Sqlnext will be triggered. The End Of Dataset branch condition will be triggered when Sqlnext is executed and there are no remaining records.
  • If three records from a query were being fetched:
    • Sqlnext would fetch the first row.
    • Two iterations of Sqlnext would retrieve the next two rows.
    • A third iteration would trigger the End Of Dataset branch condition off of the Sqlnext action.

Supported Script Types

The icon for a Generic script type - a rectangle with < and > symbols inside it.

The icon for the Email script type - a large @ symbol in a diamond.

The icon for the Chat script type - a chat bubble with an ellipsis inside (...), in a diamond shape.

The icon for the Phone script type - an old-style phone handset with curved lines indicating sound coming out of it.

The icon for the Voicemail script type - a symbol that looks like a cassette tape - two circles sitting on a horizontal line.

The icon for the Work Item script type-a piece of paper with one corner folded down and a bullet list on it.

The icon for the SMS script type - a smart phone with a chat bubble coming out of it.

The icon for the Digital script type - a computer monitor with a smartphone next to it.

Generic

Email Chat Phone Voicemail Work Item SMS Digital

Input Properties

These properties define data that the action uses when executing.

Property

Description

Caption

Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon. The default is the action name.

TimeoutSec The number of seconds the action waits to execute before timing out. The value must be between 0 and 60.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition

Description

Default

Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.
EndOfDataset

Path taken once the last row has been fetched and there is another occurrence of Sqlnext.

Once triggered, the dataset will automatically be closed. Always use Sqlclose before the end of the script.