Sqlcursor

This help page is for Desktop Studio. This information is also available for CXone Studio.

Submits a SQL (Structured Query Language) statement to a database server and returns a multi-row result.

Dependencies

  • Use Sqlcursor for the same purpose as Sqlselect when multiple rows are expected.
  • This action does not retrieve all the rows at once. Instead, the dataset is opened and kept open for repetitive access.
  • As with Sqlcursor, each column is stored in a variable with the same name as the column. Initially, the first record will be fetched. To fetch consecutive records, execute Sqlnext repeatedly until Sqlnext triggers its End of Dataset branch condition.
  • If the script does not need to continue fetching all records, place the Sqlclose action after the End of Dataset branch condition. This will manually close the dataset. This ensures that the database memory is released and potential record locks will not be left active.

Supported Script Types

The icon for a Generic script type - a rectangle with < and > symbols inside it.

The icon for the Email script type - a large @ symbol in a diamond.

The icon for the Chat script type - a chat bubble with an ellipsis inside (...), in a diamond shape.

The icon for the Phone script type - an old-style phone handset with curved lines indicating sound coming out of it.

The icon for the Voicemail script type - a symbol that looks like a cassette tape - two circles sitting on a horizontal line.

The icon for the Work Item script type-a piece of paper with one corner folded down and a bullet list on it.

The icon for the SMS script type - a smart phone with a chat bubble coming out of it.

The icon for the Digital script type - a computer monitor with a smartphone next to it.

Generic

 Email Chat Phone Voicemail Work Item SMS Digital

Input Properties

These properties define data that the action uses when executing.

Property

Description

Caption

Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon. The default is the action name.

SQLQuery

The SQL statement that will be submitted to the database server. This statement should be expected to return records.

GlobalVariables

Not used.
Publish

Publishes a variable and value from the last name that is retrieved. For example, if there were 3 names retrieved, only data from the last name would be published.

TimeoutSec

The number of seconds the action waits to execute before timing out. The value must be between 0 and 60.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition

Description

Default

Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.
NoRecords Path taken if there are no values for the specified properties.
OnError Path taken when the action fails to execute properly. For example, when there is an unexpected problem such as poor connectivity, syntax errors, and so on. The _ERR variable, with a single underscore character, should be populated with a condensed explanation of the problem.