This help page is for Desktop Studio. This information is also available for CXone Studio.

Holds an explanatory or critical comment to assist a person who is viewing the script. The Note action: 

  • Is not required.
  • Does not have to be connected to any other actions.
  • Can be located anywhere in the design canvas.

The recommended best practice is to use notes because the more clearly a script is documented, the easier it is for other developers and support personnel to use. You can also use Annotation to add information for users.

Supported Script Types

The icon for a Generic script type - a rectangle with < and > symbols inside it.

The icon for the Email script type - a large @ symbol in a diamond.

The icon for the Chat script type - a chat bubble with an ellipsis inside (...), in a diamond shape.

The icon for the Phone script type - an old-style phone handset with curved lines indicating sound coming out of it.

The icon for the Voicemail script type - a symbol that looks like a cassette tape - two circles sitting on a horizontal line.

The icon for the Work Item script type-a piece of paper with one corner folded down and a bullet list on it.

The icon for the SMS script type - a smart phone with a chat bubble coming out of it.

The icon for the Digital script type - a computer monitor with a smartphone next to it.


Email Chat Phone Voicemail Work Item SMS Digital

Input Properties

These properties define data that the action uses when executing.




Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon. The default is the action name.


The text of the note or message you want to leave for other developers or scripters.

Result Branch Conditions


Script Example

The Note action doesn't need to be connected to the other actions in the script.

An example script that includes NOTE.