This help page is for Desktop Studio. This information is also available for CXone Studio.

Allows you to add comments or other text that's visible on the script canvas.

Annotation and the Note action both allow you to add comments to your script. However, the text of a Note action is not visible on the canvas. Additionally, you can connect Annotation to another action in the script. For example, if you're annotating the purpose of a specific action, you can connect Annotation to that action. The Note action cannot be connected to other actions.

When you click and drag Annotation onto your canvas, you will notice that, unlike other actions, the icon turns into a gray space. You can resize the annotation area by clicking the bottom-right corner of the action and dragging it in or out to your desired size. You can enter your annotation in the action's Properties, either directly into the property field or clicking the ellipsis to open the string editor.

Supported Script Types

The icon for a Generic script type - a rectangle with < and > symbols inside it.

The icon for the Email script type - a large @ symbol in a diamond.

The icon for the Chat script type - a chat bubble with an ellipsis inside (...), in a diamond shape.

The icon for the Phone script type - an old-style phone handset with curved lines indicating sound coming out of it.

The icon for the Voicemail script type - a symbol that looks like a cassette tape - two circles sitting on a horizontal line.

The icon for the Work Item script type-a piece of paper with one corner folded down and a bullet list on it.

The icon for the SMS script type - a smart phone with a chat bubble coming out of it.

The icon for the Digital script type - a computer monitor with a smartphone next to it.


Email Chat Phone Voicemail Work Item SMS Digital

Script Example

The following image shows an expanded size of the annotation area, custom text within the area, and the connector that connects to an action. Typically a connector is used to show a relation between the comment and the connected action.

An example of an ANNOTATION action in a script.