Insights

The Insights section of Bot Builder provides detailed reporting and real-time analytics on how your bot is performing in interactions with contacts The person interacting with an agent, IVR, or bot in your contact center.. This can show you where your bot needs improvement to enhance the overall customer experience.

Insights includes the following:

• Dashboard: Provides widgets that display real-time dataProvides widgets that display real-time data on customer conversations and messages.
• Journeys: Provides detailed analyticsProvides detailed analytics on the flow of intents during your customers conversations.
• Conversations: Displays all bot conversationsDisplays all bot conversations for you to review. You can search, tag, or create training data from these real conversations.