Report Issues in Agent Workspace for Microsoft Teams (Agent for Microsoft Teams)

You can report issues in NiCE CXone Agent Workspace for Microsoft Teams (Agent for Microsoft Teams) from inside the agent application. You administrator receives and reviews these in agent issues in NiCE CXone.

To report issues:

1. In Agent Workspace for Microsoft Teams (Agent for Microsoft Teams), click Settings in the left menu.
2. Select the Report Issue tab.
3. Select a Category.
4. Select a Priority.
5. To provide details about the issue, enter text in the Comment field.
6. Check the box for Include Event Log to provide your administrator with a log of your activity in Agent Workspace for Microsoft Teams (Agent for Microsoft Teams). The level of data provided depends on how you've configured the Log Level setting on the Information tab in Settings .
7. Click Send. A success message appears, saying that your issue has been submitted for review.