You can report issues in NiCE CXone Agent Workspace (Agent) from inside the agent application. You administrator receives and reviews these in agent issues in NiCE CXone.
To report issues:
-
In Agent Workspace (Agent), click Settings
in the left menu.
- Select the Report Issue tab.
- Select a Category.
- Select a Priority.
- To provide details about the issue, enter text in the Comment field.
- Check the box for Include Event Log to provide your administrator with a log of your activity in Agent Workspace (Agent). The level of data provided depends on how you've configured the Log Level setting on the Information .
- Click Send. A success message appears, saying that your issue has been submitted for review.