When you integrate your CRM with CXone Agent Integrated, the two applications share contact and interaction data. Data from CRM records appears in CXone Agent Integrated, and data from CXone Agent Integrated appears in CRM records. You can use CXone Agent Integrated to search, retrieve, create, and edit CRM records.
CXone Agent Integrated currently supports integration with these CRMs:
Click your CRM to get started.