This is the first step of setting up Agent Workspace (Embedded) (Agent Embedded) in Kustomer.
This page explains how to install NiCE CXone Agent Workspace (Embedded) (Agent Embedded) in Kustomer. Once it's installed, agents can use it to handle interactions directly inside Kustomer.
Install Agent Workspace (Embedded) (Agent Embedded) from the Kustomer App Directory
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In Kustomer, click Apps
in the left menu. -
Go to App Directory > Explore Directory.
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Search for CXone_EmbeddedApp.
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Select CXone_EmbeddedApp in the search results.
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Click Install.
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Navigate to App Directory > Manage Apps.
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Expand the Installed Apps section and verify that CXone_EmbeddedApp is listed there.
The next step of setting up Agent Workspace (Embedded) (Agent Embedded) in Kustomer is to set up a CRM configuration.