Adapters

The Adapters application includes Presence Sync and Directory Sync capabilities for partner UCaaS platforms. Presence Sync allows you to sync agent states between CXone Mpower agent applications and a partner application. Directory Sync allows agents to use MAX or Agent to pull contacts from partner tenants. This allows them to consult their contacts from other platforms like Microsoft Teams, RingCentral, and Zoom. This enables the agent application to have a unified experience across platforms right from CXone Mpower.

Users with appropriate permissions can launch Adapters from the grid icon in the upper-left corner of CXone Mpower.