Manage Campaigns
Create Campaigns
Required permissions: Campaigns Create
If you've already created a campaign that you plan to use, you can skip this step. For example, you may have a campaign that you intend to use across several channels.
- Click the app selector
and select ACD.
- Go to Contact Settings > Campaigns.
- Click Create New.
- Enter a value in the Campaign Name field.
- Click Create Campaign.
Manage the Skills in a Campaign
Required permissions: Campaigns Edit
When you create a skill, you must assign it to a campaign. However, if you later want to add or remove skills from a campaign, you can do so from the campaign itself.
- Click the app selector
and select ACD.
- Go to Contact Settings > Campaigns.
- Click a campaign
to open it.
- When the campaign opens, click the Skills tab.
- In the Add Skills section, select the checkboxes next to the skills
you want to assign to the campaign.
- Click Add Skills. The selected skills will move to the Assigned Skills section.