Annotation

This help page is for Desktop Studio.This information is also available for CXone Studio.

允許您新增備註或在指令碼畫布上可見的其他文字。

AnnotationNote action都允許您在指令碼中新增備註。但是,Note 動作的文字在畫布上不可見。此外,您可以將Annotation連接到指令碼中的另一個動作。例如,如果您要註釋特定動作的目的,則可以將 Annotation連接到該動作。Note動作不能與其他動作連接。

When you click and drag Annotation onto your canvas, you will notice that, unlike other actions, the icon turns into a gray space. You can resize the annotation area by clicking the bottom-right corner of the action and dragging it in or out to your desired size. You can enter your annotation in the action's Properties, either directly into the property field or clicking the ellipsis to open the string editor.

支援的指令碼類型

The icon for a Generic script type - a rectangle with < and > symbols inside it.

The icon for the Email script type - a large @ symbol in a diamond.

The icon for the Chat script type - a chat bubble with an ellipsis inside (...), in a diamond shape.

The icon for the Phone script type - an old-style phone handset with curved lines indicating sound coming out of it.

The icon for the Voicemail script type - a symbol that looks like a cassette tape - two circles sitting on a horizontal line.

The icon for the Work Item script type-a piece of paper with one corner folded down and a bullet list on it.

The icon for the SMS script type - a smart phone with a chat bubble coming out of it.

The icon for the Digital script type - a computer monitor with a smartphone next to it.

通用

電郵 聊天 電話 語音郵件 工作項目 SMS 數位

指令碼範例

下圖顯示了已調大的註釋區域、區域內的註釋文字以及用於關聯某個動作的連接器。連接器一般用於顯示註釋與所關聯的動作之間的關係。

指令碼中 ANNOTATION 動作的範例。