Annotation

This help page is for Desktop Studio.This information is also available for CXone Studio.

可使您添加评论或脚本画布上可见的其他文本。

AnnotationNote action都可使您向脚本添加评论。但是,Note 操作的文本在画布上不可见。此外,您可以将 Annotation 连接到脚本中的另一个操作。例如,如果您要注释特定操作的目的,则可以将 Annotation 连接到该操作。不能将 Note 操作连接到其他操作。

When you click and drag Annotation onto your canvas, you will notice that, unlike other actions, the icon turns into a gray space. You can resize the annotation area by clicking the bottom-right corner of the action and dragging it in or out to your desired size. You can enter your annotation in the action's Properties, either directly into the property field or clicking the ellipsis to open the string editor.

支持的脚本类型

The icon for a Generic script type - a rectangle with < and > symbols inside it.

The icon for the Email script type - a large @ symbol in a diamond.

The icon for the Chat script type - a chat bubble with an ellipsis inside (...), in a diamond shape.

The icon for the Phone script type - an old-style phone handset with curved lines indicating sound coming out of it.

The icon for the Voicemail script type - a symbol that looks like a cassette tape - two circles sitting on a horizontal line.

The icon for the Work Item script type-a piece of paper with one corner folded down and a bullet list on it.

The icon for the SMS script type - a smart phone with a chat bubble coming out of it.

The icon for the Digital script type - a computer monitor with a smartphone next to it.

通用

Email 聊天 电话 语音信箱 工作项目 短信 数字

脚本示例

下图显示了注释区域的扩大尺寸、区域内的自定义文本以及连接到操作的连接器。连接器通常用于显示注释与所连接操作之间的关系。

脚本中 ANNOTATION 操作的示例。