NumériqueSchémas JSON du canal de chat

Utilisez les schémas suivants lors de l'envoi de messages avec les canaux Digital Experiencechat en direct Les agents et les contacts interagissent en temps réel oumessagerie instantanée Chat asynchrone dans lequel les contacts envoient un message de chat à tout moment et attendent une réponse. Tous les ID utilisés pour les éléments de ces schémas doivent être uniques. L'exception à cela est si vous faites référence à un élément que vous avez défini précédemment pour vous assurer qu'un événement se produit sur cet élément spécifique, comme avec un postback.

Les schémas suivants sont disponibles sur le site d’aide :

• Caroussel
• Image
• Markdown
• Messages multiples dans une seule réponse
• Messages d'assistance vocale
  
• Réponses rapides
• Texte
• URL

Les schémas sont inclus ci-dessous. Vous pouvez également télécharger un fichier ZIP contenant des fichiers texte JSON pour chaque schéma.

Caroussel

{
"prompts": [{
"mediaSpecificObject": {
"dfoMessage": {
"messageContent": {
"type": "PLUGIN",
"payload": {
	"elements": [
	{
	"id": "Ek4tPy1h4",
	"type": "MENU",
	"elements": [
	{
	"id": "Uk4tPy1h2",
	"type": "FILE",
	"url": "https://picsum.photos/300/150",
	"filename": "photo.jpg",
	"mimeType": "image/jpeg"
	},
	{
	"id": "Ck4tPy1h3",
	"type": "TITLE",
	"text": "Hello!"
	},
	{
	"id": "Ek4tPy1h1",
	"type": "TEXT",
	"text": "Lorem Impsum..."
	},
	{
	"id": "Nkm0hRAiE",
	"type": "BUTTON",
	"text": "Click me!",
	"postback": "click-on-button-1"
	},
	{
	"id": "EyCyTRCi4",
	"type": "BUTTON",
	"text": "Aww don`t click on me",
	"postback": "click-on-button-2"
	}
	]
	},
	{
	"id": "Ek4tPy1h52",
	"type": "MENU",
	"elements": [
		{
		"id": "Uk4tPy1h22",
		"type": "FILE",
		"url": "https://picsum.photos/300/150",
		"filename": "photo.jpg",
		"mimeType": "image/jpeg"
		},
		{
		"id": "Ck4tPy1h32",
		"type": "TITLE",
		"text": "Hello!"
		},
		{
		"id": "Ek4tPy1h12",
		"type": "TEXT",
		"text": "Lorem Impsum..."
		},
		{
		"id": "Nkm0hRAiE2",
		"type": "BUTTON",
		"text": "Click me!",
		"postback": "click-on-button-1"
		},
		{
		"id": "NkGJ6CAiN2",
		"type": "BUTTON",
		"text": "Aww don`t click on me",
		"postback": "click-on-button-2"
		 }
		]
	   }
	  ]
	 }
	}
   }
  }
 }
]
}
		

Image

{
"prompts": [{
  "mediaSpecificObject": {
    "dfoMessage": {
    "messageContent": {
      "type": "PLUGIN",
      "payload": {
	    "elements": [{
		  "id": "bf2521f4-5e85-413f-b6ed-815d1c3905f0",
		  "type": "FILE",
		  "filename": "photo.jpg",
		  "url": "https://picsum.photos/300/150",
		  "mimeType": "image/jpeg"
		}
	   ]
	  }
	 }
	}
   }
  }
 ]
}

Markdown

{
"prompts": [{
  "mediaSpecificObject": {
    "dfoMessage": {
	  "messageContent": {
		"type": "PLUGIN",
		"payload": {
		  "elements": [
			{
			"id": "Ukm0hRAiA",
			"type": "TEXT",
			"mimeType": "text/markdown",
			"text": "**bold text**, *italicized text*, [URL](https://www.NICE.com), ~~Strikethrough~~
				1. Ordered List 1
				2. Ordered List 2
				3. Ordered List 3
				- Bullet list 1
				- Bullet list 2"
			}
		   ]
		  }
		 }
	    }
	  }
	}
  ]
}

Messages multiples dans une seule réponse

{
"prompts": [
 {
	"transcript": "This is message one.",
	"base64EncodedG711ulawWithWavHeader": "",
	"audioFilePath": null,
	"textToSpeech": null,
	"mediaSpecificObject": null
 },
 {
	"transcript": "This is message two.",
	"base64EncodedG711ulawWithWavHeader": "",
	"audioFilePath": null,
	"textToSpeech": null,
	"mediaSpecificObject": null
 },
 {
	"transcript": "This is message three.",
	"base64EncodedG711ulawWithWavHeader": "",
	"audioFilePath": null,
	"textToSpeech": null,
	"mediaSpecificObject": null
 }
 ]
}

Invite

{
"prompts":[{
 "transcript":"Welcome! Choose Sales or Support and an agent will be with you shortly."
  },
  {
   "mediaSpecificObject":{
    "dfoMessage":{
     "messageContent":{
      "type":"PLUGIN",
      "payload":{
      "postback":"",
      "elements":[{
        "id":"Ek4tPy1h4",
        "type":"TEXT_AND_BUTTONS",
        "elements":[{
          "id":"TID1",
          "type":"TEXT",
          "text":"Please select an option"
         },
        {
        "id":"BID1",
        "type":"BUTTON",
        "text":"Sales",
        "postback":"payment-button-1"
        },
        {
        "id":"BID2",
        "type":"BUTTON",
        "text":"Support",
        "postback":"payment-button-2"
        }
       ]
      }
     ]
    }
    }
   }
  }
  }
 ]
}

Réponse rapide

{
"prompts": [{
 "mediaSpecificObject": {
  "dfoMessage": {
   "messageContent": {
   "type": "QUICK_REPLIES",
   "fallbackText": "Text sent if rich message is not available on external platform",
   "payload": {
    "text": {
      "content": "Prompt text"
    },
	"actions": [
	{
	 "type": "REPLY_BUTTON",
	 "text": "Button1Text",
	 "postback": "/Button1"
	},
	{
	  "type": "REPLY_BUTTON",
	  "text": "Button2Text",
	  "postback": "/Button1"
	}
	]
	}
	}
   }
  }
  }
 ]
}

Texte

{
"prompts": [{
 "mediaSpecificObject": {
   "dfoMessage": {
    "messageContent": {
      "type": "TEXT",
      "payload": {
      "text": "Test Outbound Message"
      }
     }
    }
   }
  }
 ]
}

URL

{
"prompts": [{
 "mediaSpecificObject": {
  "dfoMessage": {
   "messageContent": {
    "type": "PLUGIN",
     "payload": {
      "elements": [
      {
      "id": "richLink_7329c009-4a36-493c-8435-80874a15175e",
      "type": "MENU",
      "elements": [
      //{
      //    "id": "bf2521f4-5e85-413f-b6ed-815d1c3905f0",
      //    "type": "FILE",
      //    "filename": "photo.jpg",
      //    "url": "https://picsum.photos/300/150",
      //    "mimeType": "image/jpeg"
      //},
     {
      "id": "7329c009-4a36-493c-8435-80874a1517524",
      "type": "BUTTON",
      "text": "RichLink Title",
      "url": "https://www.nice.com/"
      }
     ]
    }
    ]
   }
   }
   }
  }
 }
]
}