Enlighten Copilot for Supervisors uses artificial intelligence to help you handle voice interactions.
This AI-driven tool provides you insights and context into critical real-time issues. It enables you to prioritize real-time tasks and guide you to make informed and data-driven decisions.
Key features of Enlighten Copilot for Supervisors are:
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Urgent assist alerts: You are instantly notified when any urgent situation requires your immediate assistance. It is only supported for voice contact
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Insights for negative sentiment alerts: You can gain insights into the underlying reason for the negative sentiment, along with a summary of the ongoing call. These insights provide a context and help you drive effective monitoring assistance.
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Conversational Inquiries: You can prompt Enlighten Copilot for Supervisors to ask questions about your data sets. It even provides suggested questions to help you get started.
Make sure you have the permission to view the alert insights and conversational panel.