Unless otherwise noted, information on this help page applies only to Studio.
You can protect the security of your scripts by:
- Limiting access to the ACD Scripts page with permissions.
- Using development stages in Studio.
- Limiting access to scripts according to their development stage using permissions. Studio permissions enable you to allow or restrict Studio users' ability to see, create and edit, or promote scripts to each of the workflow stages.
- Using a third-party version control system with your scripts in Studio.
If your company uses divisions
Separate data securely between lines of business. Data can only be accessed from within the division it's part of., they help protect the security of your scripts. Divisions ensure that scripts can only be seen by CXone Mpower users within the same division. Studio permissions work with divisions and allow you more granular control over who can access and interact with scripts.
Development workflows and integrating a version control system with Studio are currently part of a Controlled Release (CR) program. If you are not part of the CR group and would like more information, contact your Account Representative.
Studio Permissions
Studio has permissions that allow you to control:
- Interaction with scripts via the ACD Scripts page.
- Access to script scheduling.
- Interaction with files on the Files tab in Desktop Studio.
- Recording prompts in Desktop Studio.
- Access to the Prompts page in Studio.
- Access to the Grammars page in Studio.
- What users can do with scripts in Desktop Studio or Studio.
- Access to the Development Workflow page in Studio.
- Access to and interaction with scripts in each of the development stage folders in Studio: