This help page is for Desktop Studio. This information is also available for CXone Studio.

Plays a prerecorded message or audio tone to an agent. Ziptone is often used in conjunction with the Onanswer action event to notify an agent that a new call has arrived.

Supported Script Types

The icon for the Phone script type - an old-style phone handset with curved lines indicating sound coming out of it.


Input Properties

These properties define data that the action uses when executing.




A pre-recorded audiot prompt filename. The audio file will be played to an agent to inform them that a new call has arrived. The default audio file is beep.wav.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.




Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.

Tips & Tricks

  • The Reqagent action has a property that is the same functionality as the Ziptone action. The Reqagent ziptone would play before call had connected to the agent, the Ziptone would play after the call had connected.
  • If you want a message to play simultaneously to both agents and callers, see the Whisper action.