This help page is for Desktop Studio. This information is also available for CXone Studio.

Allows additions to be made to the SIP header of a call prior to a transfer or blind transfer. Use with the BLINDXFER action.

The SIPXFERPUTHD action is found in the Framework tab in Studio, not the Tools tab. The path is Framework  >  Voice  >  SIP  >  SIPXFERPUTHD.

A setting must be enabled on the SIP trunk groups within the CXone platform to allow for headers to be accepted. Contact your customer service representative to enable the setting.

Supported Script Types

The icon for the Phone script type - an old-style phone handset with curved lines indicating sound coming out of it.


Similar Actions

The Sipgetheader action and the Sipputheader action perform a similar function as SIPXFERPUTHD but are for use with the Placecall action.

Input Properties

These properties define data that the action uses when executing.




Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon. The default is the action name.


The name of the header. Must be one of the following:


Header values can be arbitrary data or script variables.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.




Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.


Path taken when the action fails to execute properly. For example, when there is an unexpected problem such as poor connectivity, syntax errors, and so on. The _ERR variable, with a single underscore character, should be populated with a condensed explanation of the problem.