Parse

This help page is for Desktop Studio. This information is also available for CXone Studio.

Analyzes and parses a number of characters from a given string.

You can use the Locate action to find the location in a string to parse. Use Parse to extract a range of numbers from a larger string. For example, the string “8015553200” can be parsed with Start=1 and End=3 to return “801”. Most often, variables will contain the data to be parsed.

Supported Script Types

The icon for a Generic script type - a rectangle with < and > symbols inside it.

The icon for the Email script type - a large @ symbol in a diamond.

The icon for the Chat script type - a chat bubble with an ellipsis inside (...), in a diamond shape.

The icon for the Phone script type - an old-style phone handset with curved lines indicating sound coming out of it.

The icon for the Voicemail script type - a symbol that looks like a cassette tape - two circles sitting on a horizontal line.

The icon for the Work Item script type-a piece of paper with one corner folded down and a bullet list on it.

The icon for the SMS script type - a smart phone with a chat bubble coming out of it.

The icon for the Digital script type - a computer monitor with a smartphone next to it.

Generic

 Email Chat Phone Voicemail Work Item SMS Digital

Input Properties

These properties define data that the action uses when executing.

Property

Description

Caption

Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon. The default is the action name.

String

The value here is the String to parse. Use of variable substitution is common in this property value. Curly brackets are needed when entering a value in this property.
Start

The position of the first character to parse. Use of variable substitution is common in this property value. For random size values, the Locate action can be used to find the values. This is a numeric value, therefore curly brackets cannot be used in this property.

End

The position of the last character to parse. Use of variable substitution is common in this property value. For random size values, the Locate action can be used to find the values. This is a numeric field, therefore curly brackets cannot be used in this property.

Variable

The name of the variable to receive the parsed text.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition

Description

Default

Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.