Ondata

This help page is for Desktop Studio. This information is also available for CXone Studio.

Receives data directly from a submitted custom form built with the Runapp or Indicate actions.

Dependencies

  • Ondata is an event action.
  • When the agent clicks Submit, the script’s Ondata event is triggered.
  • There can be only one Ondata event in a script.
  • If there is an Unlink action after the Ondata event, the agent and caller are disconnected, and a survey is generated for the caller.
  • When an agent enters data in a custom form and clicks Submit, a variable will be created based on the HTML tag of the submit button in the form and will contain the value entered by an agent.

Supported Script Types

The icon for a Generic script type - a rectangle with < and > symbols inside it.

The icon for the Email script type - a large @ symbol in a diamond.

The icon for the Chat script type - a chat bubble with an ellipsis inside (...), in a diamond shape.

The icon for the Phone script type - an old-style phone handset with curved lines indicating sound coming out of it.

The icon for the Voicemail script type - a symbol that looks like a cassette tape - two circles sitting on a horizontal line.

The icon for the Work Item script type-a piece of paper with one corner folded down and a bullet list on it.

The icon for the SMS script type - a smart phone with a chat bubble coming out of it.

The icon for the Digital script type - a computer monitor with a smartphone next to it.

Generic

 Email Chat Phone Voicemail Work Item SMS Digital

Properties

None

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition

Description

Default

Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.