DNC Add Via Group

This help page is for Desktop Studio. This information is also available for CXone Studio.

Adds a phone number to the DNC group, which an ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge or a business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone environment can then reference.

A group may contain multiple skills. When you apply a number to a group, that number will be applied to every Do Not Call list assigned to those skills. DNC Add Via Group uses the contributing group for inbound and manual outbound ACD skills. Learn more about assigning the default DNC group.

Supported Script Types

The icon for the Phone script type - an old-style phone handset with curved lines indicating sound coming out of it.

Phone

Input Properties

These properties define data that the action uses when executing.

Property	Description
Caption	Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon. The default is the action name.
Group	The group to which the phone number will be added. The default for this property is the default group for the tenant. For more information, see Setting the Default Do Not Call (DNC) Group.
PhoneNumber	The specific phone number you want to use.
AgentNo	Specifies the agent ID that initiated the action. No entry in this property means the system will use 0 as the agent number. To set this property to the agent of the current contact, use {global:__AgentID}.
ExporationDate	Date of expiration for the group. The expiration applies only to this group. No entry in this field means the group never expires. You can enter only the current date or a future date.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.
OnError	Path taken when the action fails to execute properly. For example, when there is an unexpected problem such as poor connectivity, syntax errors, and so on. The _ERR variable, with a single underscore character, should be populated with a condensed explanation of the problem.

Script Example

This is an example to show how this action can be used in scripts. It is not intended to be a complete script. Additional scripting may be required.

In this script example, DNC Lookup checks a number to see if it is in a do not call list. If the number is not in a list, then a Menu action offers two options. The contact can click 1 to request an agent, or 2 to be added to a do not call group. When a phone number is added to a group, it is also added to all of the do not call lists assigned to the skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge that are assigned to the group.

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