DNC Lookup

Checks a selected phone number to see if it is included in a do not call list and follows a subsequent branch based on whether the number is found or not.

Dependencies

• If you supply an ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge number, the system looks through all of the configured scrubbing groups. However, inbound and manual outbound skills do not have scrubbing groups. They have contributing groups only. In cases like this, the script follows the NotOnDNC branch.
• For inbound and manual skills, you must supply a group ID rather than a skill number.

Supported Script Types

Generic	Email	Chat	Phone	Voicemail	Work Item

Input Properties

These properties define data that the action uses when executing.

Property	Description
Caption	Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon. The default is the action name.
SkillNo	The Personal Connection ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge to associate the prospective contacts to. This drop-down lists all outbound skills for a tenant High-level organizational grouping used to manage technical support, billing, and global settings for your CXone environment.
DncGroup	Optional. The exact group being searched. If you supply both the SkillNo and DncGroup, then the search result must match both.
PhoneNumber	The specific phone number you want to use.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.
Error	Path taken when the action fails to execute properly. For example, when there is an unexpected problem such as poor connectivity, syntax errors, and so on. The _ERR variable, with a single underscore character, should be populated with a condensed explanation of the problem.
NotOnDNC	Path taken if the phone number given was not found on the do not call (DNC) list.
InvalidPhoneNumber	Path taken if the phone number is invalid, with an incorrect number format or other error.
InvalidSkillOrGroup	Path taken if the value in the SkillNo or DncGroup properties is invalid or cannot be found.

Script Example

This simple call suppression Temporarily skips a contact when using the outbound dialer. script prevents unintended dialing of phone numbers on the do not call list:

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