DNC Lookup

This help page is for Desktop Studio. This information is also available for CXone Studio.

Checks a selected phone number to see if it is included in a do not call list and follows a subsequent branch based on whether the number is found or not.

Dependencies

Supported Script Types

The icon for a Generic script type - a rectangle with < and > symbols inside it.

The icon for the Email script type - a large @ symbol in a diamond.

The icon for the Chat script type - a chat bubble with an ellipsis inside (...), in a diamond shape.

The icon for the Phone script type - an old-style phone handset with curved lines indicating sound coming out of it.

The icon for the Voicemail script type - a symbol that looks like a cassette tape - two circles sitting on a horizontal line.

The icon for the Work Item script type-a piece of paper with one corner folded down and a bullet list on it.

Generic

Email Chat Phone Voicemail Work Item

Input Properties

These properties define data that the action uses when executing.

Property

Description

Caption

Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon. The default is the action name.

SkillNo The Personal Connection ACD skillClosed Used to automate delivery of interactions based on agent skills, abilities, and knowledge to associate the prospective contacts to. This drop-down lists all outbound skills for a tenantClosed High-level organizational grouping used to manage technical support, billing, and global settings for your CXone environment.
DncGroup Optional. The exact group being searched. If you supply both the SkillNo and DncGroup, then the search result must match both.
PhoneNumber The specific phone number you want to use.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition

Description

Default Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.
Error Path taken when the action fails to execute properly. For example, when there is an unexpected problem such as poor connectivity, syntax errors, and so on. The _ERR variable, with a single underscore character, should be populated with a condensed explanation of the problem.
NotOnDNC Path taken if the phone number given was not found on the do not call (DNC) list.
InvalidPhoneNumber

Path taken if the phone number is invalid, with an incorrect number format or other error.

InvalidSkillOrGroup Path taken if the value in the SkillNo or DncGroup properties is invalid or cannot be found.

Script Example

This is an example to show how this action can be used in scripts. It is not intended to be a complete script. Additional scripting may be required.

This simple call suppressionClosed Temporarily skips a contact when using the outbound dialer. script prevents unintended dialing of phone numbers on the do not call list:

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