Business Intelligence (BI) reports for Recording enable you to review data related to Recording.
The data for these reports is refreshed every hour.
See each report for the permissions you need enabled to use it. Access the reports from Reporting > Prebuilt Reports.
For information about general actions you can perform in BI reports, like exporting, grouping data, or drilling down, check out Actions for BI Reports.
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Report |
Description |
Report Type |
|---|---|---|
| Recording Activity Report | View recording metrics by channel, direction, recording status, skill, and team. | Agent |
| Recording Export API Usage Report | Displays the number of downloaded interactions to determine API usage. | Agent |