You can use the Port Utilization report to view the number of ports Where information transfers, over a network, between a computer and a server. being used over time to fulfill work for specific
You cannot run the Port Utilization report for more than a 24 hour period.
Port Utilization is one of the Personal Connection Outbound reports available from the Outbound Report Store.
Data in this Report
The Port Utilization report has multiple columns that present data attributes and metrics. The table below provides a description for each column.
|Date of the activity.
|The 15 minute interval that was measured.
|Number of Agents logged into the skill or skills.
|Number of calls initiated during the 15 min duration.
|Number of calls that received a “No Ports Available” outcome and were not placed.
|Percent of Initiated
|No Ports/Total Initiated as a percentage.