Attempt Detail Report

Use the Attempt Detail report to view detailed information for each attempted outbound call.

Attempt Detail is one of the Personal Connection Outbound reports available from the Outbound Report Store.

Data in this Report

The Attempt Detail report has multiple columns that present data attributes and metrics. The table below provides a description for each column.

Column Description
Date of Call Date and time the phone call occurred.
Destination Description Name of the phone field associated with the contact number dialed.
Destination Value Destination (phone number or email address) the attempt was made to.
Contact ID Internal reference ID for each interaction with the customer. There can be multiple contact IDsClosed A unique numerical identifier assigned to each contact in a single conversation based on transfers and other interactions.
External ID Customer's unique identifier for the call record.
Prospective Contact ID Internal ID that is assigned upon upload; used internally only and may be removed from the report in the future.
Agent ID Agent login ID.
Agent Name Agent first and last name.
Caller ID Caller ID that was populated to the network. It could be assigned at a business unitClosed High-level organizational grouping used to manage technical support, billing, and global settings for your CXone environmenttenantClosed High-level organizational grouping used to manage technical support, billing, and global settings for your CXone environment, ACD skillClosed Used to automate delivery of interactions based on agent skills, abilities, and knowledge, or record.
System Outcome Numeric outcome value that the system assigned.
System Description Description for the outcome that the system assigned.
Agent Outcome Numeric outcome value that the agent assigned.
Outcome Description Description for the outcome that the agent assigned.
Category Outcomes are assigned to a category. For example: agent outcomes are assigned to positive, negative, other, or agent retry categories when defined.
Answering Machine Defined Experience Answering machine experience, if any, that occurred during this attempt.
Answering Machine Wave File If the dialer played a prerecorded message on the contact's answering machine, this cell displays the name of the WAV file containing the message.
Amount Amount related to a positive outcome.
Call Duration Call duration from presentation to the pacing engine through disconnect.
Skill ID Numeric value for the assigned skill.
Skill Name Description for the assigned skill.
Priority PriorityClosed Skill-based designation of the importance of contacts that determines delivery order. Record (Yes or No) as driven from Proactive XS.
Delivered Confirmation Req. If confirmation experience is required. This includes callbacksClosed Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue., since Personal Connection delivers callbacks as confirmation required.
Delivered Compliance Record If compliance experience is required.
Delivery Type Dialing method; for example, preview, predictive, and agentlessClosed Contacts made without a live agent for tasks such as one-way delivery of information or messages...
Caller ID Used The phone number displayed for your organization when the dialer attempted to call the contact.
Delivered as Callback If the attempt was a requested callback.
Delivered Agent Specific If the attempt was a callback, indicates whether the callback requested a specific agent or not.
Destination Type Indicates the destination type (Phone, SMS).
Original Target Agent ID ID of the agent an interaction was originally delivered to.
Outbound Telecom Route ID ID of the telecom route used to place the call.