Point of Contact – Expanded Report

Required permissions: Data Download On

Select Report Option

See Data Download Reports Reference for details about all options available in the Select Report Option section when you run a data download report.

Contact_Code	The unique, system-generated ID of the point of contact.
Contact	The point of contact value or description, such as the phone number or email address.
Desc	The label associated with the point of contact.
Default_Skill_No	The unique, system-generated ID of the skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge associated with the point of contact.
Skill_Name	The name of the point of contact's default skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge.
Campaign_No	The unique, system-generated ID of the campaign the point of contact's default skill belongs to.
Campaign_Name	The name of the campaign A grouping of skills used to run reports. the point of contact's default skill belongs to.
Media_No	The type of media used. The options include the following: Email. Fax. Chat. Phone call. Voicemail. Work item Customizable method of delivering contacts to an agent via Studio scripts.. SMS. Social. Digital.
Media_Name	The media type or channel A way for contacts and agents to interact, such as voice, email, chat, social media, and so on. of the point of contact.
Script_ID	The unique, system-generated ID associated with the script assigned to the point of contact.
Script_Name	The path and name of the script assigned to the point of contact.
Script_Date	The date and time the script assigned to the point of contact was last modified. It follows the format MM/DD/YYYY HH:MM, 24-hour time.