Point of Contact – Expanded Report
Required permissions: Data Download On
The Point of Contact — Expanded data download report displays information about the points of contacts you can access, including the default skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge and script of the PoC and the skill's associated campaign
A grouping of skills used to run reports., and media type
A medium, such as voice, email, and chat, through which a contact connects with an intended recipient..

Select Report Option
See Data Download Reports Reference for details about all options available in the Select Report Option section when you run a data download report.
Columns
Contact_Code |
The unique, system-generated ID of the point of contact. |
Contact |
The point of contact value or description, such as the phone number or email address. |
Desc |
The label associated with the |
Default_Skill_No |
The unique, system-generated ID of the skill |
Skill_Name |
The name of the |
Campaign_No |
The unique, system-generated ID of the campaign |
Campaign_Name |
The name of the campaign |
Media_No |
The type of media used. The options include the following:
|
Media_Name |
The media type or channel |
Script_ID |
The unique, system-generated ID associated with the script assigned to the |
Script_Name |
The path and name of the script assigned to the |
Script_Date |
The date and time the script assigned to the |