List of Media Expanded Report

Required permissions: Data Download On

The List of Media Expanded data download report displays a list of all configured media typesClosed A medium, such as voice, email, and chat, through which a contact connects with an intended recipient. in your environment.

Select Report Option

See Data Download Reports Reference for details about all options available in the Select Report Option section when you run a data download report.



The type of media used. The options include the following:


The media type or channelClosed A way for contacts and agents to interact, such as voice, email, chat, social media, and so on. .


Whether the media type is currently active (CURR) or inactive (DISC).