List of Media Expanded Report

Required permissions: Data Download On

The List of Media Expanded data download report displays a list of all configured media types A medium, such as voice, email, and chat, through which a contact connects with an intended recipient. in your environment.

Select Report Option

See Data Download Reports Reference for details about all options available in the Select Report Option section when you run a data download report.

Columns

Media_Type	The type of media used. The options include the following: Email. Fax. Chat. Phone call. Voicemail. Work item Customizable method of delivering contacts to an agent via Studio scripts.. SMS. Social. Digital.
Media_Name	The media type or channel A way for contacts and agents to interact, such as voice, email, chat, social media, and so on. .
Status	Whether the media type is currently active (CURR) or inactive (DISC).