List of Agent Skills 2 Report
Required permissions: Data Download On
The List of Agent Skills 2 data download report displays a list of agents and their skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge, including the proficiency of the agent in each skill. It differs from the List of Agent Skills Report because it includes the agent name in addition to the ID.

Select Report Option
See Data Download Reports Reference for details about all options available in the Select Report Option section when you run a data download report.
Columns
Agent_No |
The unique, system-generated ID of the agent. |
Agent_Name |
The first and last name of the agent as displayed in the agent's NICE CXone user profile. |
Skill_Name |
The name of the skill |
Skill_No |
The unique, system-generated ID of the skill |
Proficiency |
An integer that indicates the level of proficiency the agent has in the skill |