List of Agent Skills 2 Report

Required permissions: Data Download On

The List of Agent Skills 2 data download report displays a list of agents and their skillsClosed Used to automate delivery of interactions based on agent skills, abilities, and knowledge, including the proficiency of the agent in each skill. It differs from the List of Agent Skills Report because it includes the agent name in addition to the ID.

An example of the List of Agent Skills 2 data download report output.

Select Report Option

See Data Download Reports Reference for details about all options available in the Select Report Option section when you run a data download report.

Columns

Agent_No

The unique, system-generated ID of the agent.

Agent_Name

The first and last name of the agent as displayed in the agent's NICE CXone user profile.

Skill_Name

The name of the skillClosed Used to automate delivery of interactions based on agent skills, abilities, and knowledge to which the agent belongs.
Skill_No

The unique, system-generated ID of the skillClosed Used to automate delivery of interactions based on agent skills, abilities, and knowledge to which the agent belongs.
Proficiency

An integer that indicates the level of proficiency the agent has in the skillClosed Used to automate delivery of interactions based on agent skills, abilities, and knowledge. It is an integer between 1 (highest) and 20 (lowest).