Required permissions: Data Download On
The License by Half Hour data download report displays the maximum number of ports Where information transfers, over a network, between a computer and a server. each type of media, or channel A way for contacts to interact with agents or bots. A channel can be voice, email, chat, social media, and so on., used each half hour during the specified time period.
Select Report Option
You need to configure a Date Range, Start/End Time, and Export Format when you run a data download report.
The default date and time range is from 12:00 AM to 11:59 PM today. When you click the arrows to the left or right of the date range, the range moves up or back 24 hours. When you click the in the date range, you can select one of these options:
If you selected Specific Date or Date Range for Date Range, you can use the Start/End Time field to specify the time range you want the data to cover. When you click inside the start or end text box, a drop-down lists times from 12:00 AM to 11:45 PM that you can select. You can also enter a specific time.
You can use the Export Format drop-down to select the format you want the report to be in when you download it. You can select one of these options:
|Include Field Names||Select this checkbox if you want the first row of the report to be field names.|
|Append date to file name (YYYYMMDD)||Select this checkbox if you want the current date to appear at the end of the report file name. The format is year, month, then day.|
The date within the specified time period on which the
The code corresponding to the half hour of the day that the activity occurred. Each half hour is numbered 1-48 starting with 1 at 12:00 AM–12:30 AM and ending with 48 at 11:30 PM–12:00 AM.
The type of media used. The options include the following:
|max_media_ports||The highest number of ports Where information transfers, over a network, between a computer and a server. used at once during the indicated half hour.|