The Digital Agent Set for Voice data download report lets you see which Digital First Omnichannel digital agents An agent who handles digital interactions, such as those on email, chat, social, messaging, and SMS channels. were assigned at least one voice
This report is for use with Digital First Omnichannel. For more information about this product, ask your CXone Account Representative.
Select Report Option
See Data Download Reports Reference for details about all options available in the Select Report Option section when you run a data download report.
The name of the agent.