Digital Agent Set for Voice Report
Required permissions: Data Download On
The Digital Agent Set for Voice data download report lets you see which Digital First Omnichannel digital agents An agent who handles digital interactions, such as those on email, chat, social, messaging, and SMS channels. were assigned at least one voice
This report is for use with Digital First Omnichannel. For more information about this product, ask your CXone Account Representative.
Select Report Option
See Data Download Reports Reference for details about all options available in the Select Report Option section when you run a data download report.
The unique ID of the agent.
The first and last name of the agent.
The ID of the to which the agent belongs.
Indicates whether the agent is currently assigned a voice
The first day of the billing month.
The date the agent was given a voice skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. If the date is the first day of the billing month, the agent was updated on that date, or was updated with a voice skill in a previous billing month. No date means the agent does not have a voice skill.