Audit History Report

Required permissions: Data Download

The Audit History data download report displays a list of all of the administration changes within the specified time period. Tracked events include changes to campaigns, skills, teams, agents, and other administrative fields. The original value and new value are displayed so you can easily compare the changes. Date and time display in UTC for this report.

If the system is not able to handle your request, the report will time out after five minutes. If this happens, you should either:

  • Add more filters to the report.

  • Decrease the amount of data you're requesting.

Select Report Option

You need to configure a Date Range, Start/End Time, and Export Format when you run a data download report.

Field Details
Date Range

The default date and time range is from 12:00 AM to 11:59 PM today. When you click the arrows to the left or right of the date range, the range moves up or back 24 hours. When you click the in the date range, you can select one of these options:

  • Today: Outputs data from 12:00 AM today to now. This option is the default.
  • Yesterday: Outputs data from 12:00 AM yesterday to 11:59 PM last night.
  • Last 7 Days: Outputs data from 12:00 AM seven days ago to now.
  • Last 30 Days: Outputs data from 12:00 AM 30 days ago to 12:00 AM today.
  • Previous Week: Outputs data from the last full week, Sunday through Saturday. It pulls data from 12:00 AM last Sunday to 11:59 PM last Saturday.
  • Previous Month: Outputs data from 12:00 AM on the first day of last month to 11:59 PM the last day of last month.
  • Month to Date: Outputs data from 12:00 AM on the first day of this month to now.
  • Specific Date: Opens a date selector and lets you choose a specific day from which to pull data. By default, it pulls data from 12:00 AM that morning to 11:59 PM that night.
  • Date Range: Opens two date selectors that enable you to select a start date and end date for the range. By default, the range pulls data from 12:00 AM on the selected start date to 11:59 PM on the selected end date.

Start/End Time

If you selected Specific Date or Date Range for Date Range, you can use the Start/End Time field to specify the time range you want the data to cover. When you click inside the start or end text box, a drop-down lists times from 12:00 AM to 11:45 PM that you can select. You can also enter a specific time.
Export Format

You can use the Export Format drop-down to select the format you want the report to be in when you download it. You can select one of these options:

  • Comma Separated: A comma-separated list in a CSV file.
  • Tab Delimited File: A tab-separated list in a TXT file.
  • XML: An XML-formatted TXT file.
Include Field Names Select this checkbox if you want the first row of the report to be field names.
Append date to file name (YYYYMMDD) Select this checkbox if you want the current date to appear at the end of the report file name. The format is year, month, then day.

Columns

Bus_No

The ID of the business unit.
Date

The date within the specified time period on which the events in the row occurred. It has a format of MM/DD/YYYY.
TableName

The area of the product that the field was changed. Examples include security profiles, agents, and teams.
ColumnName

The campaign, skill, team, agent, or other field that was changed.
ID

The agent ID for the agent who original created the field.
OldValue

The value of the field before the modification.
NewValue

The value of the field after the modification.
Mod_Agent_No

The agent ID for the agent who made the modification.
ModName

The name of the agent who made the modification.