All Callbacks Report

Required permissions: Data Download On

The All Callbacks data download report displays all scheduled callbacks Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue. and commitments Reminders created by agents to make a follow-up call to a contact that occurred in the date range specified, including the date an agent scheduled the callback, the agent who scheduled it, the contact's phone number, the days of the week and the date range the callback should occur, and the date the callback actually occurred.

An example of the All Callbacks data download report output.

Select Report Option

See Data Download Reports Reference for details about all options available in the Select Report Option section when you run a data download report.

Columns

Add_Date	The date and time an agent scheduled the callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue.. It follows the format MM/DD/YYY HH:MM, 24-hour time.
First_Name	The first name of the agent. For commitments, the text entered in the First Name field by the agent.
Last_Name	The last name of the agent. For commitments, the text entered in the Last Name field by the agent.
Number_To_Dial	The number the contact request the agent use for the callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue..
Scheduled_DoW	The days of the week the contact said would be ideal for the callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue.. It can be any combination of the following: M — Monday T — Tuesday W — Wednesday H — Thursday F — Friday S — Saturday U — Sunday
Scheduled_Start	The date and time on which the system will begin to attempt the callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue.. It follows the format MM/DD/YYYY HH:MM, 24-hour time.
Scheduled_End	The date and time on which the system will stop attempting the callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue.. It follows the format MM/DD/YYYY HH:MM, 24-hour time.
Skill	The unique, system-generated ID of the skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge the contact entered. This is the skill associated with the point of contact.
Calledback	The date and time on which the callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue. occurred. It follows the format MM/DD/YYYY HH:MM, 24-hour time.