Agent State Log Expanded Report
Required permissions: Data Download
The Agent State Log Expanded data download report displays information about all of your agents' states within the time period you select. It displays all of the same data as the Agent State Log report, plus additional columns with data about the agents' specific states and how long they spent in each state.
Select Report Option
You need to configure a Date Range, Start/End Time, and Export Format when you run a data download report.
![Closed](../../../../Skins/Default/Stylesheets/Images/transparent.gif)
Field | Details |
---|---|
Date Range |
The default date and time range is from 12:00 AM to 11:59 PM today. When you click the arrows to the left or right of the date range, the range moves up or back 24 hours. When you click the in the date range, you can select one of these options:
|
Start/End Time |
If you selected Specific Date or Date Range for Date Range, you can use the Start/End Time field to specify the time range you want the data to cover. When you click inside the start or end text box, a drop-down lists times from 12:00 AM to 11:45 PM that you can select. You can also enter a specific time. |
Export Format |
You can use the Export Format drop-down to select the format you want the report to be in when you download it. You can select one of these options:
|
Include Field Names | Select this checkbox if you want the first row of the report to be field names. |
Append date to file name (YYYYMMDD) | Select this checkbox if you want the current date to appear at the end of the report file name. The format is year, month, then day. |
Columns
Agent_Session_ID |
The unique, system-generated ID of the agent login session. |
Agent_No |
The unique, system-generated ID of the agent. |
Agent_Name |
The first and last name of the agent as displayed in the agent's NICE CXone user profile. |
Team_No |
The unique, system-generated ID of the team the agent belongs to. |
Bus_No |
The ID of the business unit |
StateIndex |
Identifier for the state that the agent was in while logged in. |
Start_Date |
The date within the specified time period on which the |
Working |
Whether the agent is currently handling a contact. It is one of 0 (not working), 1 (on an inbound contact), 2 (on an outbound contact), 3 (on an outbound consult), or 4 (on an inbound consult). |
Available |
Whether the agent is currently available. The value is one of 0 (not available) or 1 (available). |
Outstate_Code |
The unique, system-generated ID of the unavailable code associated with an agent's reason for being unavailable. |
Outstate |
The agent's reason for being unavailable. |
Log_State |
Identifier for the state of the log. It is one of 0 (first entry in the log), 1 (any intermediate entries), 2 (last entry for the log). |
Skill_No |
The unique, system-generated ID of the skill |
Skill_Name |
The name of the skill |
State | The agent's state![]() ![]() |
Duration |
The total number of milliseconds the agent spent in the state |
Duration in Seconds |
The total number of seconds the agent spent in the state |
End_Date |
The time the agent left the state referenced by the state index. It has a format of MM/DD/YYYY HH:MM. |