Agent Info Call Detail Report

Required permissions: Data Download On

The Agent Info Call Detail data download report displays a list of all agents, including the agent name, ID, and team.

An example of the Agent Info Call Detail data download report output.

Select Report Option

See Data Download Reports Reference for details about all options available in the Select Report Option section when you run a data download report.

Columns

Agent_Name

The first and last name of the agent as displayed in the agent's NICE CXone user profile.

Agent_ID

The unique, system-generated ID of the agent.

Team_Name

The name of the team the agent belongs to.