Agent Info Call Detail Report

Required permissions: Data Download On

The Agent Info Call Detail data download report displays a list of all agents, including the agent name, ID, and team.

Select Report Option

See Data Download Reports Reference for details about all options available in the Select Report Option section when you run a data download report.

Columns

Agent_Name	The first and last name of the agent as displayed in the agent's NICE CXone user profile.
Agent_ID	The unique, system-generated ID of the agent.
Team_Name	The name of the team the agent belongs to.