Bot Skills
Skills in Bot Builder are not the same as skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge in ACD.
Bot skills allow you to organize training data based on what your bot can do. Skills can contain any of your training data: stories Used to train bot for interaction handling based on intent and context, rules
Used to define bot's response to messages that don't change with context., intents
The meaning or purpose behind what a contact says/types; what the contact wants to communicate or accomplish, entities, or API integrations. Once you have skills created and training data assigned to them, you can use skills to filter what training data is visible.
You can discover and share bot skills in the Skill Store.
Akela's bot has a lot of training data. She decides to organize her data with skills so she can filter what data is visible to her. This helps her to look more specifically at any areas where her bot might need additional training data.
Create Bot Skills
- In the Digital First Omnichannel portal, click Chatbot.
- Click the bot you want to work with.
- On any page, in the upper left corner, click Manage Skills
.
- Click New Skill.
- Type a name for your skill in the field, then press Enter.
You can also create a new skill when you are adding data to skills or from the Skills filter.
Add Data to Skills
- In the Digital First Omnichannel portal, click Chatbot.
- Click the bot you want to work with.
- Navigate to the training data folder or API integration you want to add to a skill.
- Hover over the training data folder or API integration card and click Options
> Add to Skill.
- If the skill already exists, select it from the list. You can select more than one. If you need to create a new skill for the data, type a name for your skill in the field, then click Create Skill "...". Changes are saved automatically.
Filter Visible Data Using Skills
- In the Digital First Omnichannel portal, click Chatbot.
- Click the bot you want to work with.
- On any page, in the upper left corner, click Skills.
- Select any skills containing data you want to see. Changes take effect immediately. The Skills button shows how many skills are selected.
-
You can search your skills by typing a name in the field. You can also create a new skill from here by typing a name for the skill, then clicking Create Skill "...".