Handle Voicemails in MAX

Use the voicemail channelClosed A way for contacts to interact with agents or bots. A channel can be voice, email, chat, social media, and so on. in MAX to receive inbound voicemails. The voicemail workspace lets you perform all usual call functions on an active voicemail.

Image of the voicemail workspace.

Transfer Voicemails

  1. In the voicemail workspace, click Launch, then Transfer.

    The voicemail does not need to be paused or stopped before transferring, but it cannot be transferred while on hold.

  2. Type the name of the agent, team, or ACD skill you want to transfer the chat to, or use the address book to drill down to a specific entry.
  3. Hover over the address book entry and click Transfer. The voicemail is immediately transferred to that location and is removed from your interface.