When you integrate your CRM with CXone Agent for Microsoft Teams, the two applications share contact and interaction data. Data from CRM records appears in CXone Agent for Microsoft Teams, and data from CXone Agent for Microsoft Teams appears in CRM records. You can use CXone Agent for Microsoft Teams to search, retrieve, create, and edit CRM records.
CXone Agent for Microsoft Teams currently supports integration with these CRMs:
Click your CRM to get started.