Monitoring Gateway Permissions

Gateway Subscriptions

Gateway Subscriptions let you pull call monitoring data out of CXone and into your own monitoring application.

  • View: Users can see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions.

  • Create: Users can create new entries for a feature or page.

Voice Quality Metrics

Enables users to view Voice Quality Metrics in Monitoring Gateway.

CXone Voice Diagnostics

Enables users to view CXone Voice Diagnostics in the Voice Quality Metrics interface.

Log Reader

This product is currently in controlled release (CR). If you are not part of the CR group and would like more information, contact your CXone Account Representative.

Enables users to view Log Reader in Monitoring Gateway.

Self-Service Port Management

Enables user to view or create in Self-Service Port Management. The view permission allows users to see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions. The create permission allows users to create new entries for a feature or page.

POC Provisioning

Enables users to turn POC Provisioning on or off.

Integrated Softphone Monitoring

Lets users view Integrated Softphone data in Voice Quality Metrics.