SCIM is a tool that allows you to securely sync user data between multiple applications. With SCIM integration, you can do the following from third-party applications like Okta:
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Create new users in CXone Mpower.
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Update CXone Mpower user data.
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Deactivate users in CXone Mpower.
Key Facts About SCIM Integration
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After SCIM integration, changes in Okta user accounts will automatically update employee accounts in CXone Mpower.
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Information flows in one direction, from Okta to CXone Mpower. Changes in CXone Mpower will not update Okta.
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You can create, update, and deactivate CXone Mpower employee accounts with Okta.
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Four fields are required when you create a user in CXone Mpower with Okta: Username, First Name, Last Name, and Email. You can only use Okta to edit these fields.
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You can also use the Display Name, Middle Name, Mobile Number, Time Zone, Type, Login Authenticator, Primary Role, and Team fields when you create a user. Before you can import these fields, you have to enable them for your tenant
High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower environment on the Account Settings page. -
All users created with Okta will be assigned to the Agent role in CXone Mpower. You can change the user's role in CXone Mpower after they're created. If you don't have an Agent role in CXone Mpower, then the user cannot be created through Okta.