Reset Routing
Forces the case to enter the routing process again. This means the case is considered brand new.
Create This Job
- Click the app selector
and select ACD.
-
Go to Digital > Automation Jobs.
- Click Add.
- Enter a Name that describes what the job does.
- From the Action drop-down, select Reset routing.
- Select the checkboxes for any queues you want to exclude from the routing.
- Click Save.
Add The Job to a Trigger
-
Go to Digital > Automation Triggers.
-
Locate the trigger you want to assign this job to and open it.
-
Click Add existing job.
- Use the drop-down to select this job. The drop-down displays the Name you gave the job, not the Action of the job.
- Click Add.