Automation jobs are part of workflow automation for digital interactions
The full conversation with an agent through a channel. For example, an interaction can be a voice call, email, chat, or social media conversation.. Jobs are the action you want Digital Experience (DX) to take when a trigger fires. Most of the actions you can select require you to provide additional information about what you want to happen.
Jobs must be added to a trigger or a scheduler. They require defined timing and conditions to run.
Each job can be assigned to multiple triggers. This means the action would take place in response to a number of different customer behaviors or events.
More than one job can be assigned to each trigger. This means that multiple actions would take place in response to one specific customer behavior or event.
Jobs can process up to 500 contacts at a time. If you need to process more, have the job run more than once per day at different times.
Available Jobs
The following jobs are available:
- Add Tag to Case
- Add Tag to Message
- Assign Contact to Inbox
- Call an URL
- Call Studio Script URL
- Change Case Custom Field
- Change Case Max Priority in Queue
- Change Case Priority in the Queue
- Change Case Status
- Change Contact Acceleration
- Delete Author's Name of a Message
- Delete Content of a Message
- Delete End User's Name in all Identities
- Inactivity Popup
- Mark Contact as Abandoned
- Mask Credit Card Number in Message Content
- Mask Data in Message Content By Regular Expression
- Moves First Case in Queue to Other Queue
- Remove Personally Identifiable Information from a Contact
- Reroute Case to a Different Queue
- Reset Routing
- Send Message
- Send Notification Email
- Send Satisfaction Survey
- Set Contact Proficiency
- Set Contact Routing Queue Same as Previous Contact in Thread
- Unassign Case from Inbox