Change Case Custom Field

Changes the value of the custom field you select. This includes the ability to remove a value from the field.

Create This Job

1. Click the app selector and select ACD.

2. Go to Digital > Automation Jobs.

3. Click Add.
4. Enter a Name that describes what the job does.
5. From the Action drop-down, select Change case custom field.
6. Select a Custom Field from the drop-down, then enter its new Value.
7. Click Save.

Add The Job to a Trigger

1. Go to Digital > Automation Triggers.

2. Locate the trigger you want to assign this job to and open it.

3. Click Add existing job.

4. Use the drop-down to select this job. The drop-down displays the Name you gave the job, not the Action of the job.
5. Click Add.