Change Case Custom Field
Changes the value of the custom field you select. This includes the ability to remove a value from the field.
Create This Job
- Click the app selector
and select ACD.
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Go to Digital > Automation Jobs.
- Click Add.
- Enter a Name that describes what the job does.
- From the Action drop-down, select Change case custom field.
- Select a Custom Field from the drop-down, then enter its new Value.
- Click Save.
Add The Job to a Trigger
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Go to Digital > Automation Triggers.
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Locate the trigger you want to assign this job to and open it.
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Click Add existing job.
- Use the drop-down to select this job. The drop-down displays the Name you gave the job, not the Action of the job.
- Click Add.