Stripe Payments

You can create an account with Stripe, an online payment processor. Then you can set up a channel to connect this account with Digital First Omnichannel. This allows your agents to use quick responses in Digital Channels to send customers a secure link to the Stripe payment interface to make a payment. Payments are received in real-time, and the agent receives a notification as soon as the payment has been made.

The Jungle, a subsidiary of Classics Inc., provides customers with benefits when they sign up for and use a Jungle Rewards credit card. The administrator for The Jungle, Mowgli Kipling, needs to set up a payment service, so customers can pay their monthly Jungle credit card bill online. He already set up an account with Stripe online payment processing, and needs to connect it to a messaging channel. Mowgli creates a Stripe token and selects the agent in charge of that channel to be notified when customers complete payments. He then creates a quick response called Jungle Rewards that his agents can send to customers to direct them to the payment portal.

Connect Channels with Stripe

You need to create a Stripe token to connect your Stripe account with Digital First Omnichannel. Then you can use messaging channels, SMS, chat, or email to manage payments.

  1. Click the app selector and select ACD.
  2. Go to DFO > Points of Contact Digital.
  3. Under General channel features, click Stripe Payments.
  4. Enter the Secret API key. Select a user from the Responsible user ID drop-down.
  5. Click Save.

Create a Quick Response

Agents send payment requests to customers from quick responses. If you don't complete this section, agents won't be able to use this feature with your customers.

  1. Click the app selector and select ACD.
  2. Go to DFO > Quick Responses.

  3. Click Add in the top right corner.
  4. Enter a Name for the quick response.
  5. Click the quick response Type drop-down and select Dynamic content.
  6. Enter https://channels-de-<REGION>.niceincontact.com/stripe-payments/custom-components/payment-request%s in the Dynamic content url field. Replace <REGION> with your region code, such as na1 for North America.
  7. Click Save. You will be directed back to the Quick Responses page.
  8. Click Channels to select the channels you want the quick response to be available for.

  9. On the next page, click Add next to the desired channels.

  10. Click Back at the top when you are finished. Changes are automatically saved.

  11. Click Tags to select the tags you want the quick response to be available for.

  12. On the next page, click Add next to the desired tags.

  13. Click Back at the top when you are finished. Changes are automatically saved.

On the Quick Responses page, in the Limitations column, a number in parentheses indicates how many channels and tags you selected.