CXone Workforce Management

If you use IEX WFM Integrated, you can find the relevant user help inside your application.

CXone Workforce Management (CXone WFM) gives you the tools to manage and forecast agent schedules, simplifying the process of overseeing your center's workforce. It enables you to create and optimize schedules based on your business needs.

Using CXone WFM is quick and easy. After you've set up your agents and groups, you can forecast a schedule, edit it, and generate it for your agents. You can even create bids for shifts that your agents can bid on, review their requests for time off, and check agent adherence to schedule.

Here's a quick workflow to help you get started: