Code Snippets

Some scripts require Snippet actions with custom Snippet code. This section provides information about the code snippets that are required in some scripts.

The following snippets are available in the online help: 

• Agent Assist Hub:
  • Google Contact Center AI: Assign Conversation ID
  • Script Parameters
• CRM Integrations for CXone Agent and CXone Agent Integrated:
  • Workflow Inputs
  • Workflow Response
• Virtual Agent Hub:
  • Bot Session State
  • Custom Payload
  • Default Next Prompt Behavior
  • Live Agent Handoff
  • Next Prompt Behavior
  • Next Prompt Sequence
  • Transcript