SAVE VARIABLES

Transfers customer defined variables from their calling scripts to their OnDisposition action scripts.

Dependencies

A Snippet action must always precede this action. The snippet is where the variable information is created, the Save Variables action is where the variable information is stored.

Supported Script Types

Generic	Email	Chat	Phone	Voicemail	Work Item	SMS

Input Properties

These properties define data that the action uses when executing.

Property	Description
Add Caption	Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon.
Prospective Contact Id	The value for this property should always be _prospectiveContact.ProspectiveContactID.$value. This allows your variables to show up in the OnDisposition script.
Custom Variables	The name of the dynamic data object that was created in the Snippet action prior to this Save Variables action.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.
Success	Path taken if the action completes without errors and any API calls or data returns were successful (2xx response codes).
Error	Path taken when the action fails to execute properly. For example, when there is an unexpected problem such as poor connectivity, syntax errors, and so on. The _ERR variable, with a single underscore character, should be populated with a condensed explanation of the problem.

Script Example

This example is a subscript that uses a Snippet and Save Variables action to create and store DynamicData that should be sent to an OnDisposition script.

The Snippet action contains code similar to this:

And the properties of the Save Variables action should look similar to this:

Download this script.