PULLAGENT

Pulls an agent from a specified ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. to take an inbound call. Upon completion of the inbound call, the agent will be returned to the ACD skill.

Supported Script Types

Generic	Email	Chat	Phone	Voicemail	Work Item	SMS

Input Properties

These properties define data that the action uses when executing.

Property	Description
Add Caption	Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon.
Skill	Select the ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. you want contacts routed to. If you select Default, the script uses the default skill assigned to the associated point of contact The entry point that an inbound contact uses to initiate an interaction, such as a phone number or email address.. Variable substitution is commonly used for this property.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.
OnAgentFound	Path taken if an agent was found and can be pulled.
OnNoAgentFound	Path taken if an agent was not found.
OnError	Path taken when the action fails to execute properly. For example, when there is an unexpected problem such as poor connectivity, syntax errors, and so on. The _ERR variable, with a single underscore character, should be populated with a condensed explanation of the problem.