Onpageopen

Transitions an agent through a series of screens/popups depending on how a contact responds to specific questions. Invoking Agent Scripting cuts down on training, improves call handling, and gives the contact center more control in the way calls are being handled.

Dependencies

• Be sure to use a Pageclose action to conclude a sequence of Page actions. Not closing out a Page may result in "stuck" contacts as an agent may be able to click Next within the popped page even after the interaction is finished.
• To preview a page, use the OnPreview action.

Supported Script Types

Generic	Email	Chat	Phone	Voicemail	Work Item	SMS

Input Properties

These properties define data that the action uses when executing.

Property	Description
Add Caption	Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon.
Skill Name Variable	The name of the variable to receive the name of the current ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. Default: SKLNAME
Agent First Name	The name of the variable to receive the first name of the agent who answered the contact. Default: FIRST
Agent Last Name	The name of the variable to receive the last name of the agent who answered the contact. Default: LAST
Agent ID	The variable to receive the agent ID of the agent who answered the contact. Default: AGENTID

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.