CHATBLINDXFER

Transfers chats to any business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system. or server cluster using a chat point of contact The entry point that an inbound contact uses to initiate an interaction, such as a phone number or email address. (POC) URL as the destination. A new contact ID is created on transfer. This action is available for chat v1 only.

Supported Script Types

Chat

Input Properties

These properties define data that the action uses when executing.

Property	Description
Add Caption	Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon.
ChatPoc Url	The destination point of contact The entry point that an inbound contact uses to initiate an interaction, such as a phone number or email address. to which you are transferring the contact.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.
OnSuccess	Path taken if the action completes without errors and any API calls or data returns were successful (2xx response codes).
OnInvalidURL	Path taken if the POC URL is invalid, such as an incorrectly formatted URL.
OnInvalidState	Path taken if the contact is in an invalid state to be transferred, such as a routing or active state.
OnException	Path taken when an exception happens, such as the contact failing to transfer.